Privacy Policy
We collect limited personal information to process orders, provide support, and respond to enquiries (including via our AI assistant). We do not sell your personal data. You can request access, correction, or deletion by contacting us.
1) Who We Are
This Privacy Policy explains how Bosileaf (Bosi Leaf) (“we”, “us”, “our”) collects, uses, shares, and protects your information when you visit our website, place an order, or contact customer care (including through WhatsApp and our AI assistant).
2) Information We Collect
Depending on how you use the website, we may collect:
- Contact details: name, email address, phone/mobile number.
- Order details: products purchased, order ID, billing/shipping address, delivery instructions.
- Payment confirmation: payment status and transaction references from our payment gateway (we do not store full card details).
- Support conversations: messages you send via forms, AI assistant, email, or WhatsApp.
- Technical data: IP address, device/browser info, pages visited, timestamps, cookies (for security, analytics, and performance).
- AI Assistant lead details (optional): if you share them, we may collect your name, email, mobile number, and your query to help resolve it.
3) How We Use Your Information
- To process and deliver orders, including shipping and order updates.
- To provide customer support and respond to queries via email/WhatsApp/AI assistant.
- To improve the website, security, and user experience (analytics, troubleshooting).
- To send important communications about your order and service updates.
- To prevent fraud, abuse, and unauthorized access.
4) Legal Basis / Consent
Where required, we process information based on your consent (e.g., AI assistant lead capture), or to fulfil a contract (e.g., processing your order), comply with legal obligations, or for legitimate interests such as securing our services and improving performance.
5) Sharing of Information
We may share limited information with trusted third parties only as needed to provide our services, such as:
- Payment gateways (e.g., Razorpay) to process payments securely.
- Logistics/shipping partners to deliver your order.
- Customer support channels (e.g., WhatsApp) when you choose to contact support.
- Analytics providers to understand website performance and improve user experience (where enabled).
- Legal and compliance where required by law or to protect rights and safety.
We do not sell your personal information.
6) Cookies & Tracking
We may use cookies and similar technologies for essential website functionality, security, and to understand usage patterns. You can control cookies through your browser settings. Disabling cookies may affect some site features.
7) Data Retention
We keep personal data only as long as necessary for the purposes described above (e.g., order processing, customer support, legal compliance). Support chats and AI assistant leads may be retained for a reasonable period to help with follow-ups and quality improvement.
8) Data Security
We use reasonable administrative, technical, and physical safeguards to protect data. However, no method of transmission or storage is 100% secure.
9) Your Rights
You may request:
- Access to your personal data
- Correction of inaccurate data
- Deletion (where applicable)
- Withdrawal of consent (where processing is based on consent)
To make a request, contact us at support@bosileaf.com.
10) Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children.
11) International Visitors
If you access our website from outside India, your information may be processed in India or in locations where our service providers operate, subject to appropriate safeguards.
12) Updates to This Policy
We may update this Privacy Policy from time to time. We will post changes on this page and revise the effective date above.
13) Contact Us
Bosileaf (Bosi Leaf)
Email: support@bosileaf.com
Phone/WhatsApp: +91 9886481481 (WhatsApp: +91 9886481481)